If you are not completely satisfied with your order, our satisfaction guarantee ensures that you receive a refund. Just follow the instructions in this section.
Our Guarantee

Our satisfaction guarantee is unconditional. If you believe that Home Solutions products purchased on our website does not fit your needs (subject to normal wear), return your order and receive a refund.
To help make you 100% satisfied, you can return purchases in Home Solutions within 15 days. Special rules may apply in the case of returns outside peninsula.
The detailed below. All return packages must be sent with the return label carrier or through another form of shipping that monitoring can be performed. We can not assume any responsibility for lost or sent to an incorrect address shipments.

Return policy

You can return your purchase to Home Solutions within 15 days from the date of receipt of the package and we will refund the full price. If the return is made outside this period or the item has been used, damaged or not sent in their original packaging, Home Solutions can not accept the return and will not refund the payment.
Policy changes

Home Solutions product does not allow changes. If you want to exchange an item, you must return your purchase by requesting a refund and place a new order. You can only receive reimbursement for a refund if this is done according to our return policy.
Damaged or defective products

For Home Solutions, quality is fundamental. Thoroughly test our products in real conditions to ensure they are fully capable of withstanding the uses for which they were designed. It is extremely rare that our products are damaged or defective.

The quality control department of our suppliers will inspect the returned products; if the damage is the result of a manufacturing defect or if the product does not meet factory specifications product cost will be refunded. We promise to refund the entire cost of defective products.
If the problem is because contrary to the quality of material or assembly process reasons, we will return the original product.
We do not refund products:
If you have not acquired
If they have been damaged by misuse or negligence (exposure to chemicals, caustics, source of open flame, hot, sharp objects, etc.)
If they are damaged by improper use or different to its intended activities.

The life of any product Home Solutions depends on the particular use made thereof, conditions of use and wear patterns characteristic of the user. Home Solutions products damaged by normal use and wear or have exceeded the reasonable life of the product was not replaced.
Our customer service is available to assist you Monday through Friday from 9:00 to 21:00. Do not hesitate to contact us for any questions or comments. Call us at (+34) 600 036 856 or e-mail to

Cancellation of order:


If you cancel the order arrives before the goods the customer does not have any expenses. In the event of cancellation after the departure of the order, the customer will be responsible for the shipping and return costs of this same order.

Click product return

Make sure empaquetas items in their original packaging and all items carry original tags.
You must tell us by e-mail or by telephone a date and approximate time for the carrier make the collection.
You must also include in the package the original purchase invoice and the date you received the package, along with your phone number and / or email.
The transport company Tourline Express collect the package at the address indicated.